Privacy Policy
Effective Date: October 13, 2026
Last Updated: October 13, 2026
On this page
1. Introduction
This Privacy Policy explains how Coolha Limited ("Coolha", "we", "us", or "our") handles information when you visit our official website at https://coolha.com (the "Website").
Coolha Limited is a company incorporated in Hong Kong. This Policy applies to the Website and its general corporate information and communication functions only.
It does not automatically apply to separately operated products, applications, or services that may have their own privacy policies and terms.
2. Information We Collect
We may collect the following categories of information when you use the Website.
2.1 Technical and Usage Information
When you visit the Website, certain technical information may be collected automatically by our hosting infrastructure, security systems, or analytics tools, including:
- IP address;
- Browser type and version;
- Operating system and device information;
- Pages visited and referring URLs;
- Date, time, and duration of visits; and
- Website interaction and usage data.
The specific information collected depends on the configuration of the Website, its hosting infrastructure, and the analytics tools in use.
2.2 Information You Send by Email
If you contact us using an email address published on the Website, we may receive the information contained in your email, such as your email address, name if provided, message content, and any attachments you choose to send.
Please avoid sending sensitive personal information unless it is necessary for your inquiry.
2.3 Information We Do Not Intentionally Collect Through This Website
The Website does not provide user account registration, payment processing, or blockchain wallet connection functionality.
We therefore do not intentionally collect account credentials, payment card details, or wallet connection information through the Website's own user interface.
This statement does not exclude technical data that may be processed by third-party infrastructure providers or information that you independently choose to include in an email.
3. How We Use Information
We may use information collected through the Website for the following purposes:
- Operating, maintaining, and securing the Website;
- Understanding website traffic and visitor interactions;
- Measuring and improving website performance and content;
- Responding to email inquiries and business communications;
- Detecting technical errors, misuse, or security incidents; and
- Meeting applicable legal obligations and protecting our legitimate rights.
We do not use the Website as a platform for processing financial transactions or providing personalised investment advice.
We do not sell personal data collected through the Website.
6. International Data Transfers
Our hosting, analytics, or other service providers may process information in locations outside Hong Kong or your place of residence.
Where personal data is transferred or accessed across jurisdictions, we will take steps required by applicable law and use reasonable measures to protect the information.
The actual locations and transfer arrangements depend on the providers and configurations used by the Website.
7. Data Retention
We retain information only for as long as reasonably necessary for the purposes described in this Policy, including website operation, security, responding to inquiries, and meeting legal obligations.
Retention periods may vary depending on the type of information, the purpose of processing, and the settings of the relevant service provider.
When information is no longer required, we will take reasonable steps to delete it or otherwise handle it in accordance with applicable law.
8. Data Security
We use reasonable technical and organisational measures designed to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, internet transmission, or electronic storage system can be guaranteed to be completely secure. We cannot guarantee absolute security.
9. Your Rights and Requests
Subject to applicable law, you may request access to or correction of personal data held by us, or exercise other rights available to you under applicable data protection legislation.
To make a request, please contact us at the email address listed in Section 12.
We may need to verify your identity and clarify the scope of your request before responding. Certain requests may be subject to lawful exceptions or limitations.
10. Third-Party Websites
The Website may contain links to third-party websites, social media platforms, or external resources.
Those websites are operated independently and are governed by their own privacy policies and practices. We are not responsible for the privacy practices of third-party websites that we do not control.
We recommend reviewing the relevant privacy policies before providing information to third parties.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to the Website, our practices, or applicable legal requirements.
Any revised version will be published on this page with an updated "Last Updated" date.
12. Contact Us
For questions, access requests, correction requests, or other matters relating to this Privacy Policy, please contact:
Coolha Limited
Website: https://coolha.com
Email: connect@coolha.com